Shipping and Refund Policy
We at Trojan Surveillance want your online experience to be enjoyable, simple and successful.
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us using our online form.
Payment & Shipping Times
We accept most credit card/debit cards. Most orders are shipped from Mainland UK within 2-3 days of purchase. If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase normally 3-5 days.
We do not ship on Saturday, Sunday or Local/Public Holidays.
Customers must allow 10 working days for delivery before we will reship or refund orders.
Any returns should be sent to the following address. Please include a note with your order number, name and address etc with your returned items.
In the unlikely event that any items in your order are unavailable for immediate shipment the item(s) will be shipped immediately once back in stock with no additional shipping charges.
Refunds and Reshipments
If you have ordered items from us that you no longer need, want or unhappy with please contact us via email@example.com arrange your refund and returning the item.
We accept non faulty items back from our customers within 30 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalised and be in their original packaging.
Any items that you return due to being faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via e-mail of when you should expect the refund. Customers must allow 14 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 14 working days.
Any orders returned after 30 days are not entitled to any refund.
For refunds you must return your order to the address below.
We accept the following credit cards: American Express, Visa, MasterCard, Maestro cards and Visa debit cards
On-line orders can be paid by debit / credit card.
You’ll receive an e-mail confirming receipt of your order to the e-mail address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.
Rest of the World
If you are purchasing items abroad, please contact the company via email at firstname.lastname@example.org to ensure items can be imported legally and pass through customs.
Shipping Methods and Charges
Sent within 2-3 days at £7.95. A signature will be required on delivery. Order placed on the weekend or bank holidays will be processed and sent on the next working day.
If a parcel is lost/undelivered, please advise us as soon as possible so we can inform our courier of the missing parcel.