Terms and Conditions of Trojan Surveillance Ltd
1. Introduction Welcome to Trojan Surveillance Ltd. These Terms and Conditions govern your use of our services and our website. By instructing us to proceed with a case, you signify your agreement to these terms.
2. Website Use and Disclaimer
a. Our website is provided on an “as-is” basis without warranties of any kind.
b. We do not guarantee the accuracy, completeness, or suitability of the information on our website.
c. We are not liable for any inaccuracies or errors on the website.
3. Services Provided National Private Investigators offers a range of services, including Tracing, Surveillance, Background Checks, Asset Location, and more. The specifics of these services are subject to the terms herein.
4. Service Delivery
a. Services start and complete as mutually agreed, except for specific services like tracing which have their own terms.
b. We are not liable for uncontrollable external factors affecting our services.
c. Service times are estimates and may vary based on case specifics.
5. Client Obligations and Conduct
a. Clients are required to provide accurate and complete information.
b. Any misuse of our services for illegal purposes is strictly prohibited.
c. Clients agree to use the information provided by us responsibly and lawfully.
6. Surveillance and Reporting
a. Surveillance updates may be provided without full written reports.
b. Photographic evidence is not guaranteed, but we endeavour to capture all movements.
c. No refunds are issued for surveillance subjects that are lost or for incomplete photographic evidence.
7. Background and Asset Checks
a. These services are based on the information provided and publicly available data and non-public data.
b. We do not guarantee the discovery of all requested information.
c. Clients must ensure the accuracy of information provided for these checks.
8. Payments and Invoicing
a. We accept various payment methods but reserve the right to refuse certain methods.
b. All services are payable within 7 days of case completion.
c. Non-payment will result in additional charges and legal action.
9. Cancellations and Refunds
a. Cancellations are not accepted once services have commenced.
b. A cancellation fee applies for certain services like person traces.
c. Refunds or retraces are contingent on specific conditions being met.
10. Liability and Indemnification
a. Our liability is limited to the cost of services rendered.
b. We are not responsible for indirect losses or damages.
c. Clients agree to indemnify us against any legal claims arising from their use of our services.
11. Confidentiality and Data Protection
a. We commit to maintaining the confidentiality of client information.
b. All data handling is in compliance with relevant data protection laws.
12. Termination and Modification of Terms a. Either party can terminate the agreement under specified conditions. b. We reserve the right to modify these terms without notice.
13. Governing Law and Jurisdiction These terms are governed by English Law and are subject to the jurisdiction of English Courts.
14. Additional Provisions
a. We reserve the right to refuse service to anyone at our discretion.
b. Any disputes arising will be resolved through mediation before legal proceedings.
c. We adhere to professional standards and regulations relevant to private investigation services.